Frequent Account Lockout Troubleshooting

Check If a Local User Account is present with the same Name as AD account

Click on Start menu à run button type à lusrmgr.msc

• If Present Change/ Rename the local User account.

  

Internet Explorer Clearing Temporary Files

Click here to clear temp files or follow below steps

• Take a fresh browser and select Internet Options from Tools Menu
• Click on Delete Cookies
• Click on Delete Files
• Click on Clear History Button
• This will clear all your temporary files and History.
• Delete files in the Temp / Prefetch folder.

  

1. Clearing Saved Passwords and Forms

• Take a fresh browser and select Internet Options from Tools Menu
• Select the content  and click on ‘AutoComplete’ you will get a screen as shown below

• Click on clear forms and clear  passwords as shown below:

• This will clear all the stored passwords

Mozilla Firefox Clearing Temporary Files 

Check If a Local User Account is present with the same Name as AD account

Click on Start menuà run button àtype à   lusrmgr.msc

• If Present Change/ Rename the local User account.

Clearing Temporary Files 

Below are the steps to clear temp files for Mozilla Firefox

Click on toolsàOptions..

Click on Security tabàSaved Password

Clear all Passwords

Click on Privacy tabàclick on Clear now optionàthen ok..

Selectà the option always clear my private data when I close Firefoxàok

Removing Mapped Drives

Go to My Computer

Right click on the shared drive (if any)

Click disconnect in the menu.

This will remove the Shared Drive

If user is using Adobe Reader 8

Delete the Updater5 folder located at C:\Program Files\Common Files\Adobe as shown below

Delete the AdobeUpdater.dll file in the folder C:\Program Files\Adobe\Reader 8.0\Reader

Remove the Stored passwords

StartàRun

Typeà Control UserPasswords2 in Run Menu

Go to AdvancedàManage Passwords

Remove all stored passwords

Check Antivirus Client for Defn Update / Virus infections.

Below are the Extra steps to be doneà

Go to StartàRunàTasks àRemove any unwanted scheduled tasks.

Double click on the tasks

Set password apply and ok

If any task is scheduled check

·         Remove toolbars like yahoo, Google etc...

·         Check proxy password settings in third party applications like G-Talk, Google desktop.

·         Clear if any ad user id password saved in WIFI settings/VPN settings.

·         Check whether user using any other system/or logged in any other system.

·         Check any other application using AD authentication.

For Windows 7 regedit cleaning the password.

RunàRegeditàHKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa

àValue Name: DisableDomainCreds

àValue Type: REG_DWORDàValue: 1

For Windows XP regedit cleaning the password.

RunàRegeditàHKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa

àValue Name: DisableDomainCreds

àValue Type: REG_DWORDàValue: 1

Below is the Screenshotà

Note: Restart the system (mandatory)

Removing Proxy setting in Gtalk

1. Open Gtalk Windows, In the Top Right click on Settings link.
2. In the Left Panel choose the option Connections.
3. In the Right Panel change the option to “Use the Following Proxy”
4. Remove check mark that ask for  Proxy requires Authentication as shown below screenshot
5. Click on OK button and now sign in with Gtalk. It will work

Clear the entire password history which asks for authentication (like username, password…) while accessing the internet through internet explorer, Firefox….etc.

Check any application uses AD authentication. Clear all possible password caches in that application.